Terms of Service

Effective Date: Feb 18, 2026 Last Updated: Feb 18, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you and TD Labs Ltd., an Ontario corporation operating as Lawbooker ("Lawbooker," "we," "us," or "our"). These Terms govern your access to and use of the Lawbooker platform at lawbooker.io and app.lawbooker.io (the "Platform"), including all associated websites, applications, APIs, and services.

Please read these Terms carefully. By creating an account, subscribing to a plan, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

  • "Firm Subscriber" — A law firm, legal professional, or organization that subscribes to the Platform to manage scheduling, client intake, and payments.
  • "Team Member" — An individual authorized by a Firm Subscriber to access the Platform under the Firm Subscriber's account, in the role of Firm Admin or Firm User.
  • "End User" — An individual who books an appointment with a Firm Subscriber through the Platform. End Users do not create accounts on the Platform.
  • "Booking Link" — A publicly accessible URL created by a Firm Subscriber through which End Users can schedule appointments.
  • "Client Data" — Personal information of End Users collected through the Platform on behalf of a Firm Subscriber, including contact details, intake responses, and appointment records.
  • "Firm Data" — Information related to the Firm Subscriber's account, including firm profile, team member accounts, booking link configurations, and subscription details.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Platform as a Firm Subscriber or Team Member, you must:

  • Be at least 18 years of age
  • Have the legal authority to enter into these Terms
  • If registering on behalf of a law firm or organization, have the authority to bind that entity to these Terms

2.2 Account Registration

When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration and onboarding
  • Maintain the security and confidentiality of your login credentials
  • Notify us immediately of any unauthorized access to your account
  • Accept responsibility for all activity that occurs under your account

You may register using email and password, or through Google or Microsoft OAuth. Social login accounts are subject to the same obligations.

2.3 One Firm per Account

Each user account is associated with exactly one firm. You may not simultaneously belong to multiple firms on the Platform.

3. Description of the Platform

Lawbooker is a scheduling and client intake platform designed for law firms. The Platform provides:

  • Appointment scheduling with public booking links
  • Calendar integration with Google Calendar, Microsoft Outlook, and Zoom
  • Client management with encrypted records
  • Payment processing through Stripe Connect
  • Team management with role-based access
  • Customizable intake forms and booking workflows

The Platform is a tool for managing scheduling and client intake. Lawbooker does not provide legal services, legal advice, or attorney-client relationships. The relationship between a Firm Subscriber and their End Users is independent of Lawbooker.

4. Subscription Plans and Billing

4.1 Plans

The Platform offers tiered subscription plans with varying features and limits. Current plan details, pricing, and feature comparisons are available on our website and within the Platform during onboarding.

4.2 Billing

  • Subscriptions are billed on a per-seat, monthly basis through Stripe
  • Billing begins when you select a paid plan and complete checkout
  • All fees are stated in the applicable currency and are exclusive of taxes unless otherwise stated
  • Taxes are calculated and applied automatically by Stripe where required

4.3 Plan Changes

  • Upgrades take effect immediately with prorated charges for the remainder of the billing period
  • Downgrades take effect at the end of the current billing period
  • Downgrades are subject to a safety check — if your current usage exceeds the target plan's limits, you will be prompted to reduce usage before downgrading
  • Seat changes are prorated automatically

4.4 Cancellation

  • You may cancel your subscription at any time through the Platform
  • You may choose to cancel immediately or at the end of the current billing period
  • Upon cancellation, access continues until the end of the paid period (if cancelling at period end) or ceases immediately (if cancelling immediately)
  • Refunds for partial billing periods are issued at our discretion for immediate cancellations

4.5 Free Plan

The free plan (Clerk) does not require a payment method. It is subject to feature and usage limits as described in the plan comparison. We reserve the right to modify free plan terms with reasonable notice.

4.6 Failed Payments

If a payment fails, we will attempt to collect payment according to Stripe's retry schedule. If payment remains unsuccessful, we may suspend or downgrade your account after providing reasonable notice.

5. Firm Subscriber Obligations

As a Firm Subscriber, you agree to:

5.1 Lawful Use

  • Use the Platform only for lawful scheduling, client intake, and payment collection purposes
  • Comply with all applicable laws and regulations, including those governing your legal practice
  • Comply with all applicable bar association and law society rules, including those related to client funds handling

5.2 Client Interactions

  • You are solely responsible for your relationship with your End Users
  • You are responsible for ensuring that your use of intake forms, custom fields, and data collection complies with applicable privacy laws
  • You must provide your own privacy notice to End Users explaining how you (as the data controller) collect and use their information through the Platform

5.3 Team Management

  • You are responsible for managing Team Member access and roles
  • You must promptly remove access for Team Members who leave your organization
  • Actions taken by your Team Members on the Platform are your responsibility

5.4 Payment Compliance

  • If you accept payments through the Platform, you must maintain a Stripe account in good standing
  • You are responsible for setting accurate prices, refund policies, and cancellation terms on your Booking Links
  • Pre-authorization holds must be captured or voided in accordance with applicable law and your professional obligations
  • You are responsible for all disputes, chargebacks, and refunds related to payments you receive

6. End User Terms

6.1 Booking Appointments

By booking an appointment through the Platform, End Users agree to:

  • Provide accurate contact information
  • Attend scheduled appointments or cancel within the Firm Subscriber's stated cancellation policy
  • Accept that the appointment is with the Firm Subscriber, not with Lawbooker

6.2 Payments

  • Payment terms (pricing, refund policies, cancellation policies) are set by the Firm Subscriber, not Lawbooker
  • Payments are processed directly to the Firm Subscriber's Stripe account
  • Refund requests should be directed to the Firm Subscriber in the first instance
  • For payment processing issues, End Users may contact Lawbooker support

6.3 No Account Required

End Users are not required to create an account on the Platform. Client records are managed by the Firm Subscriber.

6.4 Data Rights

End Users should direct data access, correction, and deletion requests to the Firm Subscriber whose services they booked. See our Privacy Policy for more details on how data is handled.

7. Payment Processing

7.1 Stripe Connect

The Platform uses Stripe Connect to facilitate payments between End Users and Firm Subscribers. By using the payment features, you agree to be bound by the Stripe Connected Account Agreement, which may be modified by Stripe from time to time.

7.2 Platform Fees

Lawbooker collects an application fee on transactions processed through the Platform. The applicable fee rate is disclosed during Stripe account setup and may be updated with reasonable notice.

7.3 Lawbooker Is Not a Party to Transactions

Lawbooker facilitates payment processing but is not a party to the transaction between the Firm Subscriber and the End User. We do not guarantee the quality, legality, or delivery of services booked through the Platform.

7.4 Pre-Authorization Holds

The Platform supports pre-authorization holds where funds are authorized at booking time and captured or voided later by the Firm Subscriber. Firm Subscribers are solely responsible for timely capture or release of holds in compliance with their professional obligations and applicable law.

8. Data Ownership and Responsibilities

8.1 Firm Data

Firm Subscribers retain ownership of all Firm Data. You grant Lawbooker a limited, non-exclusive license to use Firm Data solely for the purpose of providing and improving the Platform.

8.2 Client Data

Firm Subscribers retain ownership of all Client Data. Lawbooker processes Client Data as a data processor on behalf of the Firm Subscriber (as data controller). Our processing of Client Data is governed by our Privacy Policy and, where applicable, a Data Processing Agreement.

8.3 Data Portability

Upon request, we will provide Firm Subscribers with an export of their Firm Data and Client Data in a standard machine-readable format, subject to reasonable timeframes and technical feasibility.

8.4 Data After Termination

Following account termination, data is retained and deleted in accordance with the retention schedule described in our Privacy Policy. Firm Subscribers should export any needed data before account termination.

9. Intellectual Property

9.1 Lawbooker IP

The Platform, including its design, code, features, documentation, trademarks, and all related intellectual property, is owned by TD Labs Ltd. These Terms do not grant you any ownership rights in the Platform.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform in accordance with these Terms for the duration of your subscription.

9.3 Your Content

You retain ownership of content you upload to the Platform (firm logos, profile photos, booking link descriptions). You grant us a non-exclusive license to display and process this content as necessary to operate the Platform.

9.4 Feedback

If you provide suggestions, ideas, or feedback about the Platform, you grant us an unrestricted, perpetual, irrevocable license to use such feedback for any purpose without compensation.

10. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
  • Impersonate any person or entity, or misrepresent your affiliation with a person or entity
  • Interfere with, disrupt, or attempt to gain unauthorized access to the Platform or its infrastructure
  • Circumvent or attempt to circumvent rate limits, security measures, or access controls
  • Use automated scripts, bots, or scrapers to access the Platform (except through our documented APIs)
  • Upload or transmit malicious code, viruses, or harmful content
  • Use the Platform to send unsolicited communications or spam
  • Resell, sublicense, or redistribute access to the Platform without our prior written consent
  • Reverse engineer, decompile, or disassemble any part of the Platform
  • Use the Platform in a manner that could damage, overburden, or impair the Platform's operation
  • Collect or harvest personal information of other users without authorization

Violation of these terms may result in immediate suspension or termination of your account.

11. Third-Party Integrations

11.1 Calendar and Video Providers

The Platform integrates with Google Calendar, Microsoft Outlook, and Zoom through OAuth. By connecting these services, you agree to their respective terms of service. Lawbooker is not responsible for the availability, accuracy, or operation of third-party services.

11.2 Stripe

Payment processing is provided by Stripe. Your use of Stripe's services is subject to Stripe's terms. Lawbooker is not responsible for Stripe's availability, errors, or actions.

11.3 Third-Party Availability

We do not guarantee the continued availability of any third-party integration. If a third-party provider changes, discontinues, or restricts their services, we may modify or remove the affected integration with reasonable notice.

12. Availability and Support

12.1 Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide reasonable advance notice where possible)
  • Unscheduled maintenance or emergency repairs
  • Factors beyond our reasonable control (third-party outages, natural disasters, etc.)

12.2 Support

Support is available through the contact channels described on our website. Priority support is available on select subscription plans as described in the plan comparison.

13. Disclaimers

13.1 "As Is" Basis

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAWBOOKER DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

13.2 No Legal Advice

Lawbooker is a scheduling and business management tool. We do not provide legal advice, legal services, or legal representation. Nothing on the Platform constitutes legal advice, and no attorney-client relationship is created between Lawbooker and any user. Any legal services are provided solely by the Firm Subscriber.

13.3 No Guarantee of Results

We do not guarantee that the Platform will meet your specific requirements, that it will be error-free, or that any defects will be corrected. We do not warrant the accuracy or reliability of any information obtained through the Platform.

13.4 Third-Party Services

We are not responsible for the actions, content, or policies of third-party service providers, including Stripe, Google, Microsoft, and Zoom.

14. Limitation of Liability

14.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAWBOOKER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

  • Loss of profits, revenue, data, or business opportunities
  • Cost of procurement of substitute services
  • Damages arising from missed appointments, scheduling errors, or calendar synchronization issues
  • Damages arising from payment processing errors, failed transactions, or disputes between Firm Subscribers and End Users
  • Damages arising from unauthorized access to or alteration of your data

14.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LAWBOOKER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS YOU PAID TO LAWBOOKER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

14.3 Basis of the Bargain

THE LIMITATIONS IN THIS SECTION REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. THE PLATFORM WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

14.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

15.1 Firm Subscriber Indemnification

Firm Subscribers agree to indemnify, defend, and hold harmless Lawbooker, TD Labs Ltd., and their officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Platform or violation of these Terms
  • Your violation of any applicable law, regulation, or professional obligation
  • Your collection, use, or disclosure of Client Data
  • Disputes between you and your End Users, including payment disputes
  • Content or information you provide through the Platform

15.2 Process

We will promptly notify you of any claim subject to indemnification and provide reasonable cooperation in its defense. You may not settle any claim without our prior written consent if the settlement would impose obligations on us or admit fault on our behalf.

16. Termination

16.1 Termination by You

You may terminate your account at any time by cancelling your subscription through the Platform or by contacting us. Cancellation takes effect as described in Section 4.4.

16.2 Termination by Us

We may suspend or terminate your account at any time if:

  • You breach these Terms or our Acceptable Use policy
  • Your payment method fails and remains unresolved after notice
  • We are required to do so by law or regulatory order
  • Your continued use poses a risk to the Platform, other users, or third parties
  • We discontinue the Platform (with reasonable notice)

16.3 Effect of Termination

Upon termination:

  • Your right to access the Platform ceases immediately (or at the end of the billing period, depending on the termination method)
  • We will retain and delete your data in accordance with our Privacy Policy
  • Provisions that by their nature should survive termination shall survive, including Sections 8 (Data Ownership), 9 (Intellectual Property), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 17 (Dispute Resolution)
  • You remain liable for any outstanding fees incurred before termination

17. Dispute Resolution

17.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us and attempt to resolve any dispute informally for at least thirty (30) days.

17.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

17.3 Jurisdiction

Any disputes arising under these Terms that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts located in Ontario, Canada. You consent to the personal jurisdiction of such courts and waive any objection based on inconvenient forum.

17.4 Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted on an individual basis and not as part of a class, consolidated, or representative action.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and any applicable Data Processing Agreement, constitute the entire agreement between you and Lawbooker regarding the Platform.

18.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

18.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.5 Force Majeure

Lawbooker shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, government actions, internet outages, or third-party service failures.

18.6 Notices

We may provide notices to you through the Platform, by email to the address associated with your account, or by other reasonable means. Notices to us should be directed to the contact information in Section 20.

18.7 Language

These Terms are drafted in English. In the event of a conflict between an English version and a translated version, the English version shall prevail.

19. Changes to These Terms

We may modify these Terms from time to time. When we make material changes:

  • We will update the "Last Updated" date at the top of these Terms
  • We will notify Firm Subscribers via email or through the Platform at least 30 days before the changes take effect
  • We will post the revised Terms on our website

Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Platform and cancel your subscription.

20. Contact Us

If you have questions about these Terms, please contact us:

TD Labs Ltd. (operating as Lawbooker)

  • Email: legal@lawbooker.io
  • Mailing Address: 20 Camden St Suite 200, Toronto, ON M5V 1V1, Canada

These Terms of Service are effective as of the date stated above.

‍